Privacy Policy

LifeGeno – Genomics Lab & Research Center ("LifeGeno", "we", "us", or "our"), respects your privacy and is committed to protecting the confidentiality and security of your personal and health-related information.

This Privacy Policy explains how we collect, use, process, store, disclose, and protect your information when you visit https://lifegeno.in/ , Help & Support/submit an enquiry.

By using our website or providing information to us, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We may collect the following information when you click on “Help & Support.”

Personal Information

We may collect:

• Full name
• Email address
• Information provided through Help & Support form
• Message Subject
• Message Details

Technical Information

When you visit our website, certain technical information may be automatically collected, including:

• IP address
• Browser type
• Device information
• Operating system
• Date and time of access
• Pages visited
• Cookies and similar technologies

2. Purpose of Collecting Information

We may use your information for purposes including:

• Providing customer support
• Scheduling appointments
• Providing genetic counselling
• Responding to enquiries
• Communicating with referring doctors and healthcare professionals
• Maintaining laboratory and healthcare records
• Improving our diagnostic and healthcare services
• Managing our website and IT systems
• Preventing fraud or misuse

3. Cookies

The LifeGeno website may use cookies and similar technologies to:

• Improve website functionality
• Remember user preferences
• Understand website traffic
• Analyze website performance
• Improve user experience
• Measure website performance

You may disable or manage cookies through your browser settings. Certain website features may not function properly if cookies are disabled.

Where required by applicable law, consent will be obtained before using non-essential cookies.

4. Sharing of Information

We do not sell or rent your personal information.

We may share your information where reasonably necessary and permitted by applicable law with:

• Authorized employees and personnel.
• Healthcare professionals and referring doctors.
• Genetic counsellors and specialists involved in providing relevant services.
• Diagnostic laboratories and healthcare service providers.
• Technology partners and service providers.
• Analytics and communication service providers.
• Authorized research or healthcare partners.
• Professional advisors, consultants, and auditors.
• Law enforcement agencies where required by applicable law.

Where personal, health, genetic, or genomic information is shared with third parties, we will take reasonable steps to ensure appropriate confidentiality and security measures are maintained.

5. Third-Party Services

Our website or services may use third-party platforms or service providers for functions such as:

• Website hosting
• Analytics
• Email communication
• Online forms
• Customer support
• IT infrastructure
• Security

These third parties may process information on our behalf and are expected to maintain appropriate security and confidentiality measures.

6. Data Security

We implement reasonable technical, administrative, and organizational safeguards to protect personal, medical, and genetic information against:

• Unauthorized access
• Unauthorized disclosure
• Accidental loss
• Destruction
• Alteration
• Misuse
• Unauthorized processing

Security measures may include access controls, authentication, restricted access to sensitive information, secure systems, monitoring, confidentiality obligations, and other safeguards appropriate to the nature of the information. However, no electronic system or method of transmission can be guaranteed to be completely secure.

7. Data Retention

Personal information is retained only for as long as reasonably necessary to:

• Provide requested services
• Maintain laboratory and healthcare records
• Fulfil legal and regulatory requirements
• Meet accreditation and quality requirements
• Resolve disputes
• Maintain appropriate business records
• Protect our legal rights

Certain medical, laboratory, and diagnostic records may need to be retained for periods prescribed by applicable laws, regulations, professional standards, or accreditation requirements.

8. Your Rights

Subject to applicable law, you may have rights including:

• Right to access your personal information
• Right to request correction of inaccurate information
• Right to request deletion where legally permitted
• Right to withdraw consent where applicable
• Right to request information about processing
• Right to object to certain processing
• Right to request restriction of processing where applicable
• Right to lodge a complaint with the relevant regulatory authority

Some requests may be subject to legal, medical, regulatory, or record-retention requirements.

To exercise your rights, please contact us using the contact details provided below.

9. Children's Privacy

Our website and services may be accessed by individuals, organizations, healthcare professionals, researchers, and other users.

Where any healthcare, screening, research, or other activity involves children, appropriate consent and safeguards will be applied as required by applicable law.

We do not knowingly collect personal information from children through general website interactions where such collection is prohibited under applicable law.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take appropriate action.

10. Changes to This Privacy Policy

LifeGeno may update this Privacy Policy from time to time to reflect:

• Changes in our services
• Changes in technology
• Changes in applicable laws
• Changes in our data-processing practices
• Regulatory or compliance requirements

The updated version will be published on the website with a revised "Last Updated" date.

We recommend reviewing this Privacy Policy periodically.

11. Contact Us

For questions, requests, complaints, or concerns regarding this Privacy Policy or the processing of your personal information, please contact: